Friday, February 22, 2013

THE CONDO

The Condo
Tuesday, February 19

This night we are staying in a three bedroom Condo at Worldmark New Braunfels, Texas, just north of San Antonio, TX. It is a German community noted for water recreational activities. The Schlitterbahn Water Park Resort is nearby.

Required check in time is 4:00 pm, but attempting to check in at Worldmark at 4:30, we were told to come back later as the Condo was not ready. So we left to grocery shop and returned at 5:30. The room was still not ready. The little lady serving us said we would be compensated with cookies and popcorn and a free movie, (probably saving us 5 or 6 bucks). She explained the reason for it not being ready was because we made the reservation late and the print-out's they normally get on occupancy day that lets them know which units will need cleaned, was not printed with our unit on it; therefore they were late getting started cleaning our condo. I told her that it's a good thing they were not fully booked and asked how do they determine which units don't get cleaned in cases of full occupancy. She said all of them do. I asked which ones would be late getting cleaned and she made another excuse that people were late checking out today; that some of them usually check out around 6:00 am or 8:00 am but today it was 10:00 am and later. I asked her what is the required checkout time? She said it was 12:00. I said, "so, if everyone checked out at 12:00, would the rooms be ready for the next tenant"? She said, "yes, but the tenant in our unit checked out after 12:00 which made them late getting it done on time. Then she said, "but we didn't have enough people". "So you are shorthanded today?", I asked. She said they were.

It was like one excuse after another until we boiled it down to the fact they didn't have enough help today to do all the cleaning to have the rooms ready in time.

Another 15 minutes and the phone rang from the cleaning people that they had finished. As we drove out to the top of the hill to our unit, the front door was open and the maintenance man was inside our unit working on the door.

We were not unhappy. We simply found it to be an interesting experience. Of all the experiences in life, this was one if them.

It's all good!

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